1. Overview
These Terms of Service govern access to and use of the website operated by Elvru Technologies Inc., as well as any services provided by Elvru. By accessing the website or engaging services, you agree to be bound by these Terms. If you do not agree, you should not use the website or services.
2. About Elvru
Elvru Technologies Inc. is a corporation registered in Alberta, Canada. The company provides operational CRM infrastructure services including:
- CRM architecture and configuration
- Automation workflow design
- Messaging enablement (SMS, email, WhatsApp, where applicable)
- Ongoing infrastructure management delivered through a subscription model
All services are subject to formal agreements executed during onboarding.
3. Website Use
You agree to use this website only for lawful purposes. You may not:
- Attempt to gain unauthorized access to systems
- Interfere with website functionality
- Use the website for fraudulent or unlawful purposes
- Reproduce or copy content without permission
The company reserves the right to restrict or terminate access for misuse.
4. Service Engagement
Engagements for operational infrastructure services are governed by a formal Master Services Agreement (MSA) and Order Form executed between Elvru and the client. These Terms apply in addition to, but do not replace, those agreements.
5. Pricing & Payment
Elvru services typically include:
- A one-time setup engagement
- A recurring monthly infrastructure subscription
- Optional add-on services
Specific pricing and commercial terms are defined in an executed Order Form. Unless otherwise stated in writing:
- Setup fees are non-refundable
- Subscription fees are billed in advance
- Subscription fees are non-refundable for partial service periods
- A minimum initial commitment may apply
6. Messaging & Compliance
Where messaging services (SMS, email, WhatsApp) are enabled, clients are solely responsible for:
- Obtaining lawful consent
- Maintaining accurate contact records
- Complying with applicable anti-spam and privacy laws
Elvru configures systems but does not independently verify client consent records. The company reserves the right to suspend messaging functionality if regulatory or reputational risk is identified.
7. Intellectual Property
All website content, branding, and proprietary system configurations remain the property of Elvru Technologies Inc. Clients retain ownership of their business data and content provided to Elvru. System architecture, automation frameworks, and underlying configurations remain the intellectual property of Elvru unless otherwise agreed in writing.
8. Disclaimer of Warranties
Services and website content are provided on an “as is” and “as available” basis. Elvru does not guarantee:
- Specific business outcomes
- Revenue results
- Uninterrupted service availability
- Message deliverability
To the maximum extent permitted by law, all implied warranties are disclaimed.
9. Limitation of Liability
To the fullest extent permitted by law, Elvru shall not be liable for indirect, incidental, consequential, or lost profit damages arising from use of the website or services. Service-related liability is governed by the executed Master Services Agreement.
10. Termination
The company reserves the right to suspend or terminate access to services or website functionality for violations of these Terms or applicable policies. Termination of services is governed by the applicable Order Form and Master Services Agreement.
11. Third-Party Services
Elvru may utilize third-party infrastructure providers including CRM systems, telecommunications providers, hosting providers, and payment processors. The company is not responsible for outages or service interruptions caused by third-party providers.
12. Privacy
Collection and handling of personal information is governed by the Privacy Policy. Users should review the Privacy Policy for more information.
13. Changes to These Terms
The company may update these Terms from time to time. Continued use of the website or services after updates constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the Province of Alberta and applicable federal laws of Canada.
15. Contact Information
Elvru Technologies Inc.
Calgary, Alberta, Canada
Phone: 587-330-1100
Email: hello@elvru.com
Formal service terms are provided in the Master Services Agreement and Order Form during onboarding.